Privacy Policy SpinRise

Spinrise is committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data, as well as your rights and choices. We process personal information lawfully, fairly, and transparently in accordance with applicable data protection requirements.

Scope & Who We Are

This Privacy Policy applies to your use of our website, account services, payments, communications, and gaming features (collectively, the “Services”). Spinrise acts as the data controller for the processing described herein unless otherwise stated.

What Types of Personal Information Do We Collect?

• Account Registration Data: Full name, date of birth, identification documents, residential address, email, phone number.
• Financial & Transactional Data: Payment card details, bank information (as applicable), deposits, withdrawals, refunds, and winnings.
• Gaming Data: Gameplay activity, session data, betting history, preferences, and self-exclusion/limits.
• Technical Data: IP address, device identifiers, browser type, operating system, language, access times, and geolocation (where permitted).
• Identity Verification Data: KYC/AML documentation (e.g., ID, proof of address, payment method ownership).
• Communications Data: Customer support tickets, email/chat transcripts, survey responses.
• Other Data: Information necessary to provide and improve the Services, prevent fraud, and meet legal obligations.

How Do We Collect Your Personal Data?

• Directly from You: When you register, transact, play, set limits, or contact support.
• Automatically: Via cookies, SDKs, pixels, and analytics that capture usage and performance data.
• From Third Parties: Payment processors, identity verification providers, fraud prevention agencies, and regulatory bodies where lawful.

Why We Process Your Personal Data

• Account Management: Creating, verifying, administering, and supporting your account.
• Financial Transactions: Processing deposits, withdrawals, chargebacks, refunds, and payouts securely.
• Gaming & Fair Play: Operating games, enforcing rules, responsible gaming tools, and fair play controls.
• Legal Compliance: Satisfying AML/CTF, KYC, record-keeping, and reporting obligations.
• Fraud Prevention & Security: Detecting and preventing unauthorized or illegal activity; safeguarding users and systems.
• Service Improvements: Monitoring performance, fixing issues, optimizing UX, and developing new features.
• Marketing & Communications: Sending service messages and, with consent where required, promotional offers and updates.

Legal Bases for Processing

• Performance of a Contract: To deliver and support the Services you request.
• Legal Obligations: To comply with AML/CTF, gambling, tax, and other regulatory requirements.
• Legitimate Interests: To maintain platform security, prevent fraud, improve services, and conduct analytics, balanced against your rights.
• Consent: For optional uses such as certain marketing communications, cookies (where required), or specific additional services. You may withdraw consent at any time.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access: Request a copy of personal data we hold about you.
• Rectification: Correct inaccurate or incomplete information.
• Erasure: Request deletion of your data, subject to legal/operational retention obligations.
• Restriction: Ask us to limit processing in certain circumstances.
• Portability: Receive your data in a structured, commonly used, machine-readable format where technically feasible.
• Objection: Object to processing based on legitimate interests and to direct marketing at any time.
• Withdraw Consent: Where processing relies on consent, you can withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, contact us at [email protected]. We may request additional information to verify your identity and to process your request securely.

Data Retention

We retain personal data only as long as necessary for the purposes described in this Policy and to meet legal, regulatory, accounting, and operational requirements. In particular, financial and transaction records are retained for a minimum of five (5) years in line with AML obligations. After retention periods expire, data is securely deleted or anonymized.

How We Protect Your Data

• Encryption in transit and at rest where appropriate.
• Access controls, authentication, and role-based permissions.
• Network monitoring, logging, and fraud/threat detection.
• Vendor due diligence and contractual safeguards.
• Staff training and strict internal policies.

If a data breach that may pose a risk to your rights and freedoms occurs, we will notify affected individuals and relevant authorities as required.

Sharing Your Personal Data

• Service Providers: IT hosting, payments, analytics, customer support, identity verification, marketing (where lawful), and professional services.
• Regulatory & Public Authorities: Law enforcement, courts, and regulators where disclosure is legally required.
• Corporate Transactions: In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.

Where data is transferred internationally, we implement appropriate safeguards (e.g., contractual clauses or equivalent measures) to protect your information.

Marketing Communications

We may send you service and transactional messages necessary to operate your account. Promotional communications will be sent with your consent where required. You can opt out of marketing at any time via in-message unsubscribe links or by contacting [email protected].

Use of Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate the site, remember preferences, measure performance, and personalize content. You can manage or disable cookies through your browser settings. Some features may not function properly without certain cookies.

Protection of Minors

Our Services are intended only for individuals aged 18+. If we learn that a minor has provided personal data, we will take steps to delete such information and prevent further access. Parents and guardians are encouraged to use device-level controls and content-filtering tools.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our support team at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in laws, regulations, or our practices. Material changes will be communicated through the website and/or by email where appropriate. Please review this page periodically for the latest information on our privacy practices.